Creaciones V&J is not responsible for damages caused by the mail transportation.
Damage caused by the mail will be processed through your insurance
if the chosen shipment is a priority or add additional insurance.
It is required along with the claim photos of the package in all its
areas, photos of the package label, photos of the original receipt and
photos of the damaged product.
Creaciones V&J is nos responsable for damaged product causes by heat, post packages
o packages marked as delivered. Any claim should be processed through mail inssurance
and subject to their approval.
Creaciones V&J is not responsible for late arrivals and do not offer refunds for damaged
Or delayed products, packages opened or altered in any way.
When available, free shipping will be exclusively for orders over $100 delivered in P.R.
It excludes boxes of glycerin, pails of oil and 50 lbs bags of sodium hydroxide, baking soda
and citric acid. Excluded items will have a shipping charge that may vary by weight. Excess shipping
fee will be refunded if it exceeds $5.00. If shipping excess is less than $5.00 it will be added
to loyalty points available for the next purchase.
